We can use mail in amoCRM to communicate with customers via our crm system. When we communicate with a customer through the mail, we obviously want that the customer be able to track the entire correspondence history.
Customer sent us email. When we open the message in amoCRM, click “Reply, and we won’t see correspondence history in new message window.
However, it does not mean that customer will not be able to see all messages in the history and will not understand what is going on.
Customers that use Gmail, Outlook, Yahoo:
Then customer will get the message, he/she will be able to see the whole chain of messages and will be able to track correspondence history.